Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the Dragon’s Nectar Tea website and the purchase of products from us.

By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

This website is operated by Dragon’s Nectar Tea Ltd.

2. About Us

Dragon’s Nectar Tea Ltd, Unit 6 Ynyswen Industrial Estate, Treorchy, R.C.T.
United Kingdom. CF42 6EP

For enquiries please contact:
Email: info@dragonsnectartea.com

3. Products

We specialise in premium loose leaf teas, herbal infusions and related products.

We make every effort to ensure that:

Product descriptions are accurate
Images represent the product as closely as possible

However:

Natural products such as tea may vary slightly in colour, appearance and flavour depending on harvest conditions.
Packaging may change occasionally without prior notice.

All weights are approximate.

4. Orders

When you place an order through our website:

You will receive an email confirming that we have received your order.
This email does not constitute acceptance of the order.
The contract is formed once your order has been dispatched.

We reserve the right to refuse or cancel orders if:

Payment cannot be authorised
A product is unavailable
There is a pricing or listing error
We suspect fraudulent activity

If an order is cancelled after payment, a full refund will be issued.

5. Pricing

All prices are listed in GBP (£).

Prices may include or exclude VAT depending on the product and applicable law.

We reserve the right to change prices at any time. However, prices confirmed at checkout will not be affected.

6. Payment

We accept payment through the methods shown at checkout (for example credit card, debit card, or other payment providers).

Payment must be received in full before goods are dispatched.

7. Shipping and Delivery

We aim to dispatch orders within 1–3 working days.

Delivery times may vary depending on location and postal service performance.

Please note:

Delivery estimates are not guaranteed.
We are not responsible for delays caused by postal services or customs.

If an order does not arrive within a reasonable time, please contact us and we will assist.

8. Returns and Refunds

Under UK consumer law, customers purchasing online have the right to cancel an order within 14 days of receiving the goods.

To qualify for a refund:

Items must be unused and unopened
Items must be returned in original packaging where possible

Due to hygiene and food safety regulations, opened tea products cannot normally be returned unless faulty.

Customers are responsible for return shipping unless the item is faulty or incorrect.

Refunds will be issued after the returned goods are received and inspected.

9. Faulty or Incorrect Items

If you receive a product that is:

damaged
faulty
or incorrect

please contact us within 7 days of delivery.

We will arrange a replacement or refund where appropriate.

10. Use of Website

You agree not to:

Use this website for unlawful purposes
Attempt to disrupt the operation of the website
Copy or reproduce website content without permission

All website content including text, images and branding remains the intellectual property of Dragon’s Nectar Tea Ltd unless otherwise stated.

11. Limitation of Liability

To the extent permitted by law:

Dragon’s Nectar Tea Ltd shall not be liable for indirect or consequential losses arising from the use of this website or the purchase of our products.

Nothing in these Terms limits liability for:

death or personal injury caused by negligence
fraud or fraudulent misrepresentation
any rights that cannot legally be excluded.

12. Food and Allergen Information

Tea and botanical products are natural food items.

Customers with allergies or sensitivities should review ingredient information carefully before purchase.

If you have any questions regarding ingredients, please contact us before ordering.

13. External Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of those websites.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will always be available on this page.