Privacy Policy

1. Introduction

Dragon’s Nectar Tea Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase products from us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Dragon’s Nectar Tea Ltd, Unit 6, Ynyswen Industrial Estate, Treorchy
United Kingdom. CF42 6EP

If you have any questions about this policy, please contact:

Email: info@dragonsnectartea.com

3. Information We Collect

We may collect the following information when you use our website:

Personal Information

Name
Billing and delivery address
Email address
Telephone number

Order Information

Products purchased
Payment details (processed securely by payment providers)

Technical Information

IP address
Browser type
Device information
Website usage data

4. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate about your order
Provide customer support
Improve our website and services
Prevent fraud or misuse of our website
Send marketing emails (only if you opt in)

5. Payment Information

Payments are processed securely through third-party payment providers.

Dragon’s Nectar Tea does not store full credit or debit card information.

Payment providers may include services such as:

Wix
Stripe
PayPal
Other secure payment gateways

6. Cookies

Our website uses cookies to improve user experience.

Cookies help us:

Understand how visitors use the website
Remember preferences
Improve website functionality

You can disable cookies through your browser settings if you prefer.

7. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send occasional emails about:

New teas
Seasonal releases
Special offers
Events or markets

You may unsubscribe at any time using the link in our emails or by emailing info@dragonsnectartea.com.

8. Sharing Your Information

We only share information when necessary to operate our business.

Examples include:

Payment providers
Delivery companies (e.g. Royal Mail or courier services)
Website hosting providers

We do not sell or rent your personal information to third parties.

9. Data Retention

We retain personal data only as long as necessary for:

Order fulfilment
Legal or tax requirements
Customer service

Order records may be kept for up to 6 years for accounting purposes.

10. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of personal data
Restrict or object to processing
Withdraw consent for marketing communications

To exercise any of these rights, please contact us.

11. Data Security

We implement appropriate security measures to protect your information against:

unauthorised access
loss or misuse

However, no internet transmission is completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page.